Posted: 4 May 2018
Last updated: 4 May 2018
What are cookies?
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies do many things including remembering your preferences, improving usability, and improving your visit overall to the site.
The cookies used by itslearning may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiration date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookie Preferences/What if I do not want cookies?
If you wish to remove cookies or block future cookies from your devices you can do so by adjusting your browser settings. It is important to note that if you use more than one browser you will need to adjust your settings in those browsers as well. You may view and update your preferences at any time. You will be able to use the itslearning websites even after blocking or deleting browser cookies, but some website functionality may not be accessible. Some cookies cannot be disabled and are required for the use of the itslearning websites.
Most browsers allow you to refuse to accept cookies; for example:
- In Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
- In Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
- In Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
- In Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
- In Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
- In Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
What type of cookies are being used?
We use both session and persistent cookies on our website. Here is a description of the cookie types that we use on our website, and the purposes for which they are used:
Performance and Analytics Cookies
We use performance cookies on our website. These cookies enable the collection of information about how visitors use and behave on our website. Information collected and analyzed include:
- IP address, geographical location
- Type of browser, device, and operating system
- Behavioral data such as pages visited, time on site
- Referring website and source
We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The information generated relating to our website is aggregated and used to create trending reports about the use of our website. It is only used to improve how itslearning.com functions and performs.
We combine behavioral cookie data with personally identifiable information, to better evaluate and improve your experience with itslearning.
Emails sent to individuals may include links to other sites, cookies, and other tracking with your interaction with the email. For example, we have cookie technology that allows us to see the following:
- If you have opened an email
- If you have clicked a link in an email
- Pages you have viewed on the sites linked
- Any content downloaded on the sites
We use functional cookies on our site to enable itslearning to improve your experience. This is done by remembering your preferences on the site such as choices you made about language and location or changes you made to the web page such as text size. For example, if you provide location information we may share location specific updates with you. We may use some of the data collected by our cookies to identify user behavior and preferences and to generate content specific to you. We also may share this information with other departments within itslearning. Usually this information is not personally identifiable, unless the user has provided personally identifiable information (i.e. a registered user), only then will the cookie information be linked to a named individual.
This kind of cookie does not track or remember your activity on other sites, but without these cookies, the website and associated application may not function properly.
Targeting cookies are cookies that capture data about users for the purpose of advertising and analytics. We may use targeting cookies for the following: to provide advertisements tailored to your preferences, manage advertisements (how often you see them), analyze the effectiveness of an ad campaign, and to analyze user behavior interactions with advertisements. These ads may be placed on behalf of third party advertisers. They will remember the sites you have visited and place advertisements accordingly. We utilize third parties to help us collect information on the users of the itslearning websites and to deliver targeted advertisements on third party sites.
Third Party Cookies
We use third-party service providers to primarily serve advertisements on our behalf across the Internet. We also use third-party service providers to facilitate our online chat and demo features. Most of these service providers may collect your IP address and non-personally identifiable information about your visits to our site in order to serve itslearning ads while you are visiting other websites. Such non-personally identifiable information is anonymous and does not include your name, address, email address or other personal information, however your IP address may be collected. The anonymous information is collected through the use of a pixel tag (also known as cookies or action tags), which is industry-standard technology used by most major websites.
If you interact with our chat service, personal information will be captured and stored on the LiveChat servers.
Our Site may contain links to other websites, share buttons (e.g. Twitter) or Facebook “Like” buttons. These other websites, services and applications may set their own cookies on users’ computers, collect data or solicit personal information. You should refer to any privacy policies found on such websites, services and applications to understand how your information may be collected and used.
Our website includes hyperlinks to, and details of, third-party websites. If you choose to follow links to these sites we encourage users to read the policies of those websites, before providing any personal information, to determine their protections. We are not responsible or liable for these policies or sites.
The third parties are responsible for how these cookies work and how the personal data is processed.