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You spoke, we listened

Earlier this year we surveyed a number of our customers to gather feedback about our products, services, and most importantly – to find out how we can improve.

We strive to maintain a good flow of communication with our customers to help us in our aim for excellence. We don’t want to be just service providers – we want to be partners with our customers. Of course, it helps that we share the same goal: to help students achieve their potential.

We would like to extend our thanks to all our customers for keeping the lines of communication open. Special thanks go out to those of you who responded to our survey.

One of the methods we used to gather feedback was the Net Promoter Score (NPS). NPS measures the loyalty of our customers and consists of one question: How likely is it that you would recommend our company/product/service to a friend or colleague?

In addition to the information above, the survey helped us identify our strengths and weakness regarding our product and services. We are doing everything in our power to maintain our strengths and overcome our weaknesses.

itslearning Capabilities
Your feedback confirmed that we are on the right track regarding the new features and enhancements that we are working on. It has also called our attention to things that are in need of improvement.

Let’s take a closer look at what the survey taught us…


Some of you expressed concern with our integrations to cloud applications like G Suite. We are happy to announce that we will be releasing improvements to our Google integrations by back-to-school 2018!

Seamless Google Cloud Integration in Assignment Tool

The current Google integration in our Assignment tool will be extended to allow teachers to not only select Google files as attachments, but also create a copy of a Google file for each student or group as a basis for their submission. Students can “complete” this copy and submit their version of it. The assessment process will also be enhanced, making it possible to assess the answer at the same time as you view the submitted file.


Some survey respondents mentioned the desire for a better overview of student progress. We are pleased to announce that we recently released a reporting feature to help teachers understand how each student is performing:

360° Reports

These 360 degree reports give teachers up-to-date information across three key areas: student progress, student activity and student attainment. Teachers can quickly compare all students in a course and deep-dive into each student’s key data — displayed in straightforward infographics. These reports will help teachers understand how each student is engaging and progressing with the course content, and whether they need to create other activities for students who may have spent little or no time in course or on task.


Survey responses also revealed that customers would like us to integrate peer assessment tools into the platform. We have taken this suggestion seriously, and will be releasing this feature before back-to-school 2018:

Peer Assessment

itslearning will now include the ability to use peer assessment (or ‘review’) on an assignment. To make life easier for our teachers, itslearning will automatically distribute submitted work among students. Teachers only need to let us know how many answers each student should assess. For each student, teachers will be able to see the peer assessments received as well as the peer assessments this student has given.


A number of you have expressed interest in Learning Paths. Here’s what we are releasing in time for back-to-school 2018:

Learning Paths

A Learning Path can be defined in a myriad of ways, but here is how we plan to include Learning Paths within itslearning…our Learning Paths will be a sequence of resources that a student can work through at their own pace. The path can be a linear sequence (moving on to the next resource) or a branched sequence where the next resource depends on the student’s results on a resource. Teachers can arrange the material in steps and set the rules for alternatives, free navigation and unlocking. In essence, the teacher or curriculum manager defines the release conditions upon which new resources and activities will be presented to the user. Example of release conditions can be completion of a task or achievement of a certain score. Learning Paths can be shared and re-used, and these shared paths can be further customised by teachers. Teachers can see where students are in the path, and provide more support if required. Students can self-pace their learning path, review progress and see what they need to do to move on to the next step.


For back-to-school 2018, we are also releasing improvements that will impact the daily workflow of teachers, for example:

All-in-One Grading Tool

The All-in-One Grader allows teachers to view and assess assignment answers in one go. It works with Google Docs, Office Online and itslearning’s own document viewer to directly show the submitted document. If students have submitted a multimedia file, like a video, it can quickly be played. Depending on their preferences, teachers can use scores, grades, assessment scales or even rubrics to assess the answer. In addition, rich text feedback like audio and video recordings can be provided.


Audio/Video Recorder

We are introducing a new sound/video recorder based on WebRTC (Web Real-Time Communication) which does not need Flash installed. We are also updating our existing online “Flash-based” media recorder to work better with devices that support Flash. For our end users, this means more support on more devices for recording sound and video.

If you would like to learn more about our upcoming features and enhancements, we’re pleased to share our entire Product Roadmap with you.

Support & Services

In response to your feedback, we have made improvements to our support and service offerings as well. We are currently updating all our regional support sites as well as our online help system. In addition, we will be piloting inline chat in the fall.

We welcome you to send suggestions to our Ideals Portal where you can also vote to support the ideas of others.

We’d just like to say again how thankful we are that you take the time to communicate with us. Your suggestions help us improve our product – and ultimately help us making teaching and learning easier!