Continued efforts to boost platform capacity for itslearning users

Monday 16th of March we registered a new record number of concurrent users logged onto itslearning, with twice as many people using the platform at the same time compared with a regular school day just a week ago.

Today, even more users have logged onto their itslearning platform as more schools around the world shut down in response to national measures to reduce the spread of the coronavirus.

This has put an enormous strain on our infrastructure and network, along with many other digital service platform providers. We are monitoring the situation closely and have implemented an action plan to ensure that you get the service you need.

I want to share with you the measures taken so far:

Initiated a crisis team

We mobilized our crisis team operating from Bergen, Oslo and the US last Wednesday, March 11th.

This team comprises technical managers, our most senior developers, product team, support engineers, system engineers and we have been working to identify, troubleshoot and implement the best solutions to respond to this unprecedented situation.

Technical emergency measures before today

• We have doubled network capacity twice – Friday March 13, and Monday March 16
• Moved resources from our hosting provider USIT over to AWS cloud hosting to scale up more quickly and easily
• Freed up hardware to be repurposed to where it is needed most
• Continuously monitoring, investigating, and implementing software performance fixes
• Imports restricted to outside core hours

We are keeping an eye on the situation and implementing measures as and when necessary.

Employee protocol

Immediately after the Norwegian authorities advised people to work from home last Thursday (March 12, 2020) we took strict measures to protect all our staff, especially our core team responsible for maintaining operations – for instance by implementing home office processes, shutting down our offices and barring travel.

We are convinced that we can continue to provide the remote learning solution to all our users, and that we can do this with your assistance and support. We are asking schools using itslearning to consider staggering log in times for students and reducing administrative tasks in the platform during peak hours. Your help will be invaluable to the itslearning community.

I appreciate the help from all the teachers and schools, who are taking care of our children’s education needs in these challenging times, and we will do everything we can to support you.

Linn Bredesen
Chief Technology Officer
itslearning