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Accessibility
Posted: December 19th 2018 — Last updated: January 23rd 2026
Measures to support accessibility
itslearning takes the following measures to ensure accessibility of our platform:
- We have a dedicated accessibility team tasked with improving accessibility in our platform
- We include accessibility considerations throughout our internal policies
- We provide continuous accessibility training for our staff
- We assign clear accessibility targets and responsibilities
Status
itslearning is working towards compliance with WCAG 2.2 level AA. Any exceptions are listed below.
The Web Content Accessibility Guidelines (WCAG) detail accessibility requirements for product designers and developers. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Although our goal is WCAG 2.2 Level AA conformance, we have also applied some Level AAA Success Criteria. For example, our UI components are created to support both AA and AAA color contrast standards.
How we test for accessibility
We mainly assess accessibility through thorough internal testing, where we review a representative set of itslearning pages and features. Our work follows the guidelines from the W3C Web Accessibility Initiative. When we find issues, we log them and fix them as quickly as possible.
We also use external experts on a regular basis to test our platform and confirm our internal findings.
This accessibility statement is updated whenever we make changes or improvements that affect our overall results, so it always reflects the current status.
The results below are based on an external accessibility audit carried out by Digitaal Toegankelijk in October 2025.
WCAG 2.1 Guidelines
Principle 1: Perceivable
Information and user interface components must be presentable to users in ways they can perceive.
| Criteria | Compliance | Comments |
| 1.1.1 Non-text Content | Yes | |
| 1.2.1 Audio-only and Video-only (Prerecorded) | N/A | Not applicable to the platform |
| 1.2.2 Captions (Prerecorded) | N/A | Not applicable to the platform |
| 1.2.3 Audio Description or Media Alternative (Prerecorded) | N/A | Not applicable to the platform |
| 1.2.4 Captions (Live) | N/A | Not applicable to the platform |
| 1.2.5 Audio Description (Prerecorded) | N/A | Not applicable to the platform |
| 1.3.1 Info and Relationships | No | Issues have been identified in our Assignment Tool and Calendar. |
| 1.3.2 Meaningful Sequence | No | Issues have been identified in Calendar and Library. |
| 1.3.3 Sensory Characteristics | Yes | |
| 1.3.4 Orientation | Yes | |
| 1.3.5 Identify Input Purpose | Yes | |
| 1.4.1 Use of Color | Yes | |
| 1.4.2 Audio Control | N/A | Not applicable to the platform |
| 1.4.3 Contrast (Minimum) | Yes | |
| 1.4.4 Resize text | Yes | |
| 1.4.5 Images of Text | N/A | Not applicable to the platform |
| 1.4.10 Reflow | Yes | |
| 1.4.11 Non-text Contrast | Yes | |
| 1.4.12 Text Spacing | Yes | |
| 1.4.13 Content on Hover or Focus | No | Issues has been identified in Library. |
Principle 2: Operable
User interface components and navigation must be operable.
| Criteria | Compliance | Comments |
| 2.1.1 Keyboard | No | An issue has been identified in our Test Tool. |
| 2.1.2 No Keyboard Trap | Yes | |
| 2.1.4 Character Key Shortcuts | Yes | |
| 2.2.1 Timing Adjustable | Yes | |
| 2.2.2 Pause, Stop, Hide | N/A | Not applicable to the platform |
| 2.3.1 Three Flashes or Below Threshold | Yes | |
| 2.4.1 Bypass Blocks | No | One issue has been identified. |
| 2.4.2 Page Titled | Yes | |
| 2.4.3 Focus Order | No | Issues have been identified in Calendar. |
| 2.4.4 Link Purpose (In Context) | No | An issue have been identified in our Link tool. |
| 2.4.5 Multiple Ways | Yes | |
| 2.4.6 Headings and Labels | No | An issue have been identified in Survey. |
| 2.4.7 Focus Visible | Yes | |
| 2.5.1 Pointer Gestures | N/A | Not applicable to the platform. |
| 2.5.2 Pointer Cancellation | Yes | |
| 2.5.3 Label in Name | Yes | |
| 2.5.4 Motion Actuation | N/A | Not applicable to the platform. |
Principle 3: Understandable
Information and the operation of user interface must be understandable.
| Criteria | Compliance | Comments |
| 3.1.1 Language of Page | Yes | |
| 3.1.2 Language of Parts | Yes | |
| 3.2.1 On Focus | Yes | |
| 3.2.2 On Input | No | Issues have been identified in Library and the Test tool. |
| 3.2.3 Consistent Navigation | Yes | |
| 3.2.4 Consistent Identification | Yes | |
| 3.3.1 Error Identification | Yes | |
| 3.3.2 Labels or Instructions | Yes | |
| 3.3.3 Error Suggestion | Yes | |
| 3.3.4 Error Prevention (Legal, Financial, Data) | Yes |
Principle 4: Robust
Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies.
| Criteria | Compliance | Comments |
| 4.1.1 Parsing | Yes | |
| 4.1.2 Name, Role, Value | No | Issues have been identified in our Test tool. |
| 4.1.3 Status Messages | Yes |
Compatibility with Browsers and Assistive Technology
itslearning is designed to be compatible with the following assistive technologies:
- Chrome with Jaws on Windows
- Firefox with NVDA on Windows
- Safari with Voice Over on macOS
Technical Specifications
Accessibility of itslearning relies on the following technologies to work with a customer’s particular combination of web browser and any assistive technologies or plugins in use:
- HTML
- WAI-ARIA
- CSS
- JavaScript
Feedback
There may be violations of the guidelines in pages we have not tested, and we appreciate your feedback so those errors can be corrected as soon as possible. Feedback can be sent to accessibilityfeedback@itslearning.com. As a customer of itslearning you may of course also report issues through your normal communication channels.