Posted: 19 December 2018 | Last updated: 14 Feb 2023
Measures to support accessibility
itslearning takes the following measures to ensure accessibility of our platform:
- We have a dedicated accessibility team tasked with improving accessibility in our platform
- We include accessibility considerations throughout our internal policies
- We provide continuous accessibility training for our staff
- We assign clear accessibility targets and responsibilities
itslearning is designed to be compliant with WCAG 2.1 level AA.
The Web Content Accessibility Guidelines (WCAG) detail accessibility requirements for product designers and developers. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria. For example, our UI components are created to support both AA and AAA color contrast standards.
How we test for accessibility
We have tested a representative selection of pages and functionality in itslearning. As a result we found weaknesses that we either fixed already, or are in the process of fixing. Our accessibility statement is based on rigorous testing, fixing and re-testing and reflects the current status. It will be updated when we make changes and improvements. There may be violations of the guidelines in pages we have not tested, and we appreciate your feedback so those errors can be corrected as soon as possible.
WCAG 2.1 Guidelines
Principle 1: Perceivable
Information and user interface components must be presentable to users in ways they can perceive.
|1.1.1 Non-text Content||Some pages have pictures without text and form elements without correct labels. This will be corrected in 2023.|
|1.3.1 Info and Relationships||Some headlines and forms are not compliant. This will be corrected in 2023.|
|1.4.1 Use of Color||Some pages use colour to convey information. This will be corrected in 2023.|
|1.4.3 Contrast (Minimum)||Some pages have text with low contrast. This will be corrected in 2023.|
|1.4.4 Resize text||Changing the text-size can lead to problems reading text in an input field on one page. This will be corrected in 2023.|
|1.4.10 Reflow||Some pages have older user-interface components that are less than optimal when the page is magnified 400% and above. This will be corrected in 2023.|
|1.4.11 Non-text Contrast||Some user-interface components does not have high enough contrast. This will be corrected in 2023.|
|1.4.13 Content on Hover or Focus||A single page has content that is visible on mouseover-event, but not when using keyboard focus. This will be corrected in 2023.|
Principle 2: Operable
User interface components and navigation must be operable.
|2.1.1 Keyboard||The Calendar and edit user-profile pages contain functionality that cannot be operated using keyboard alone. This will be corrected in 2023.|
|2.4.1 Bypass Blocks||Some pages have hidden titles without content that may make it difficult to navigate via headlines. This will be corrected in 2023.|
|2.4.2 Page Titled||Some pages do not have an informative description. This will be corrected in 2023.|
|2.4.3 Focus Order||The Calendar has a focus order that in certain workflows may appear out of order.|
|2.4.4 Link Purpose (In Context)||Some pages have linked images without alternative text and text in links that are not descriptive enough. This will be corrected in 2023.|
|2.4.5 Multiple Ways||Some content in itslearning is not discoverable by means other than the menu.|
|2.4.6 Headings and Labels||Some pages have hidden headlines without content that makes it difficult to understand the page. This will be corrected in 2023.|
|2.4.7 Focus Visible||Some deprecated user-interface components have missing or less-than-ideal focus indicators. This will be corrected in 2023.|
Principle 3: Understandable
Information and the operation of user interface must be understandable.
|3.1.2 Language of Parts||The language selector contains an error. This will be corrected in 2023.|
|3.2.2 On Input||Some pages change considerably after form changes.|
|3.3.2 Labels or Instructions||Some forms have incorrect labels. This will be corrected in 2023.|
|3.3.4 Error Prevention (Legal, Financial, Data)||In our test tool, tests with forward-only navigation will not pass this criteria.|
Principle 4: Robust
Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.
|4.1.1 Parsing||The code is not correct on all pages.|
|4.1.2 Name, Role, Value||Some user-interface components are missing correct roles. This will be corrected in 2023.|
|4.1.3 Status Messages||Some pages have status messages that are not read by screen readers. This will be corrected in 2023.|
Compatibility with Browsers and Assistive Technology
itslearning is designed to be compatible with the following assistive technologies:
- Chrome with Jaws on Windows
- Firefox with NVDA on Windows
- Safari with Voice Over on macOS
Accessibility of itslearning relies on the following technologies to work with a customer’s particular combination of web browser and any assistive technologies or plugins in use:
Limitations and alternatives
Despite our best efforts to ensure accessibility of itslearning, there may be some limitations. Please contact us at [email protected] with any feedback or if you encounter any accessibility barriers.
Our principal method of assessment was through a rigorous internal self-evaluation. An external evaluation of a sample of core functionality was performed by Funka in January 2019. Based on their feedback we have already improved text and color contrasts in many parts of the platform, and are working on improving consistency by introducing common components that are accessible.